Need Help?

What are your hours?

Our normal hours: M-F, 8 am to 5 pm

How do I report an outage?

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

How do I pay my bill?

Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone (1-844-849-1513), Pay in person at the office (convenient drive-thru), or pay by mail.

How do I get new service?

Apply through the website or in person at the Mena or Dierks office. 

Thanks for your message. We’ll follow up soon.

There was a problem submitting your request. Please try again.

News

Tree Trimming Ensures Reliable Service

April 4th, 2025

Trees and power lines are a tricky combination. Without regular maintenance, they can become a real problem, especially during the growing season. That’s why you’ll see our crews out in the community, proactively trimming trees around power lines. This work is essential for keeping your lights on and ensuring a safe, reliable power supply.

Read More

Directors Receive Certifications

April 4th, 2025

Rich Mountain Electric Board of Directors members Buddy Newbolt and Betty Smith recently received the Director Gold credential from the National Rural Electric Cooperative Association.

Read More

Be Ready for Storm Season

March 4th, 2025

By: Brad Castor, President/CEO

Springtime brings many favorite activities like cooking outdoors, working in the yard or garden and simply slowing down a bit to enjoy life. Unfortunately, spring and summer can also create the perfect conditions for severe storms.

Read More

Tips to Avoid Energy Scams

March 4th, 2025

Be cautious of fraudulent websites pretending to be an electric utility. Scammers often create look-alike sites to steal your personal or payment information.

Read More

Fail-Safe Plans: A Wise Approach to HVAC Equipment Replacement

March 4th, 2025

By: Mitch Ross

I recently listened to a biography of Benjamin Franklin. He was such an impressive individual — full of wisdom, ingenuity, patriotism and a certain spunkiness that has left a lasting impression on our nation. I hadn’t realized until listening to the biography that, due to his early experiments with and study of electricity, we have a host of electrical terms coined by him such as battery, positive, negative and many more.

Read More

Factors that Impact Your Energy Bills

February 5th, 2025

February brings some of the coldest weather of the year. As our home heating systems work harder and longer to keep us warm, we typically see higher energy bills.

There are a few key factors that affect electricity usage, as well as a few ways you can make a meaningful impact on home energy savings.

Read More