Need Help?

What are your hours?

Our normal hours: M-F, 8 am to 5 pm

How do I report an outage?

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

How do I pay my bill?

Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone (1-844-849-1513), Pay in person at the office (convenient drive-thru), or pay by mail.

How do I get new service?

Apply through the website or in person at the Mena or Dierks office. 

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News

Goldilocks and the HVAC: Finding the ‘Just Right’ Size for Home Comfort

March 9th, 2026

By: Mitch Ross

In the fairy tale “Goldilocks and the Three Bears,” Goldilocks intrudes on the three bears’ home and samples porridge, looking for one that's not too hot, not too cold but just right. This simple story offers a perfect analogy for one of the most critical decisions in home heating, ventilation and air conditioning (HVAC) systems: proper sizing.

For homeowners, choosing an HVAC unit that’s the ideal fit can mean the difference between energy efficiency, comfort and unnecessary costs. An improperly sized system wastes electricity, causes maintenance issues and can lead to comfort issues in a home.

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Surviving the Storm Electrical: Safety Before, During and After a Tornado

March 9th, 2026

Tornadoes can strike with little warning, leaving behind downed power lines, damaged electrical equipment and dangerous debris. Preparing before a tornado, and knowing how to stay safe afterward, can help prevent electrical shock, fire and injury. Make sure your emergency plan includes electrical safety steps so you and your family are ready to act quickly and safely.

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Notice of Rate Schedule Changes

March 9th, 2026

Notice is hereby given that the Board of Directors of Rich Mountain Electric Cooperative, Inc. has approved changes to certain Arkansas rate schedules of the Cooperative, as set forth below. The proposed rates are designed to pass through an increase in wholesale power costs from AECC, for an overall rate increase of 2.4%. The impact of the rate change on individual consumers will vary depending on the class of service and the amount of electricity used.

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The Power to Save a Life: Prepare to Act When It Matters Most

February 5th, 2026

By: Brad Castor, President/CEO

February is American Heart Month. It’s a time to focus on heart health, and just as importantly, what happens when every second counts. Cardiac emergencies don’t wait for perfect conditions, and survival often depends on how quickly someone nearby is willing and prepared to act. That’s why training matters.

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Make Your Mark: Apply Now for Arkansas Youth Tour

February 5th, 2026

Each summer, a select group of Arkansas high school juniors trades their textbooks for a front-row seat to history. Rich Mountain Electric is looking for outstanding students to join the Electric Cooperatives of Arkansas Youth Tour, an all-expenses-paid, week-long leadership experience in our nation’s capital.

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Energy Checkmate: CHESS Energy-Efficiency Program Helps Members Win Savings

February 5th, 2026

By: Mitch Ross

As an electric cooperative member, you’re more than just a customer, you’re an owner. Your local co-op exists solely to serve you, with no higher priority than helping you achieve reliable, affordable power. If you’re dealing with high energy bills, uneven temperatures or general discomfort in your home, the smartest first step is to schedule a free energy audit through your co-op.

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Rich Mountain Electric Annual Meeting Update

January 5th, 2026

By: Brad Castor, President/CEO

During the business session of the Annual Meeting held on Nov. 26, 2025, at the Cooperative’s headquarters in Mena, President/CEO Brad Castor reported that Rich Mountain Electric Cooperative members, voting by mail ballot, elected one director to the Cooperative’s Board. Mark Robbins certified that 6,623 ballots had been mailed to the members on Nov. 4, 2025.

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Heating Assistance Available

January 5th, 2026

The Low-Income Home Energy Assistance Program (LIHEAP) can help households stay safe and warm by providing help with paying electric bills in winter months to qualifying individuals and families.

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