Need Help?

What are your hours?

Our normal hours: M-F, 8 am to 5 pm

How do I report an outage?

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

How do I pay my bill?

Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone (1-844-849-1513), Pay in person at the office (convenient drive-thru), or pay by mail.

How do I get new service?

Apply through the website or in person at the Mena or Dierks office. 

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News

Thank You to Our Lineworkers: The Heart of Our Community

April 4th, 2025

At Rich Mountain Electric Cooperative, we know that reliable electricity doesn’t just happen — it takes the dedication, hard work and sacrifice of our lineworkers, who brave all conditions to keep the lights on.

Whether it’s a stormy night, a sweltering summer day or freezing winter weather, these men and women work tirelessly to restore power and ensure our communities stay safe and connected. Their commitment to service, safety and teamwork does not go unnoticed.

To our lineworkers — thank you for your long hours, your resilience and your unwavering dedication. You are the backbone of our cooperative, and we appreciate all that you do!

Thank You to Our Lineworkers: The Heart of Our Community

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