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Our normal hours: M-F, 8 am to 5 pm

How do I report an outage?

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

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Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone (1-844-849-1513), Pay in person at the office (convenient drive-thru), or pay by mail.

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Apply through the website or in person at the Mena or Dierks office. 

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News

Report suspicious activity at substations

August 1st, 2024

Electrical substations are essential parts of our power grid, but they can also be dangerous. High-voltage electricity flows through substation equipment, so it’s important to stay clear of these areas and the fences surrounding them.

Only authorized electric cooperative employees should ever approach or enter a substation. Electric cooperative employees wear proper protective equipment and are trained professionals who know how to safely work around electricity.

If you see any suspicious activity around a substation, report it to Rich Mountain Electric at (479) 394-4140. Here are some things to watch for:

  • Open or unlocked gates
  • Damaged fences
  • Visible damage to electrical equipment inside the fence
  • Unidentified people in unmarked vehicles tampering with the fence or equipment

If you see smoke or fire coming from a substation, call 911 immediately.

Stay clear of substations, which have high-voltage electricity flowing through equipment.

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