Need Help?

What are your hours?

Our normal hours: M-F, 8 am to 5 pm

How do I report an outage?

Mena office: 479-394-4140
Dierks office: 870-286-2012
Toll Free: 877-828-4074

How do I pay my bill?

Use the Pay Now link, automatic bank draft, smarthub App, Pay by phone (1-844-849-1513), Pay in person at the office (convenient drive-thru), or pay by mail.

How do I get new service?

Apply through the website or in person at the Mena or Dierks office. 

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Important: Rich Mountain Electric Cooperative, Inc. will begin deploying an AMI (Advanced Metering Infrastructure) system over the next ten months. Learn more

            Pay-by-Phone NumberStarting at 10 AM on September 27th, the Pay By Phone number will change from 1-844-849-1513 to (855) 935-3284.

News

LIHEAP offers cooling assistance

July 8th, 2024

The Low-Income Home Energy Assistance Program (LIHEAP) can help households stay safe and cool by providing help with paying electric bills in summer months to qualifying individuals and families. Beginning on July 1, applications are accepted on a first-come, firstserved basis, as long as funds are available. Businesses are excluded from receiving the benefit.

LIHEAP is not administered by your local cooperative, but rather through the U.S. Department of Health and Human Services (DHHS). It is operated by Community Action Agencies.

Check eligibility at your local Community Action Agency (acaaa.org).

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